Refund Policy

Printing Difficulties

If this is your first experience with 3D printing you may be surprised to know that 3D prints are not always perfect and sometimes fail completely.

This is usually not due to faulty equipment. We are happy to provide advice on getting the most from your printer.

Warranty Policy

We will repair or replace at our discretion any defective product within the warranty period of 12 months from purchase.

Refund Policy

If you are not satisfied with your product you may return it within 1 month of purchase for a full refund less 10% restocking fee provided the product is unused, undamaged and is returned in its original packaging. Return shipping at your cost.

Australian Consumer Law

We comply with Australian consumer law. More information at the government website here Australian Consumer Law


If you make your purchase with PayPal you will get the additional benefit of PayPal's Buyer Protection described here PayPal Buyer Protection

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